Goshen Rehabilitation is a vital service for individuals living across northern Indiana. It’s also a growing department for Goshen Health.

For many rehab facilities, however, growth can come with unexpected complexities.

“We have always had a strong referral base bringing patients ‘to the door,’” said Julie Herr, Director of Rehabilitation for Goshen Health, and a CPS employee. We found we needed help once the patients were ‘through the door.’ We needed to better align capacity with the growing demand for our services.”

To ensure its operations were ready to grow with patient demand, Goshen Rehabilitation turned to a familiar face for help: CPS.

Just 1 year later, Goshen Rehabilitation’s operational transformation is driving record-breaking financial and patient care performance:

• Inpatient-to-outpatient conversion improved by 7.2%
• Realized 62% increase in the department’s financial contribution to Goshen Health
• Enhanced operational efficiency, with outpatient PTAs at 65%
• Improved patient experiences, provider relationships, and service offerings
  
  

Download the case study to see how Goshen Rehabilitation achieved these results: