May 2025
Congratulations to CPS’ specialty pharmacy client, Stamford Health! Their health-system specialty pharmacy (HSSP) is this year's Specialty Pharmacy Patient Choice Award winner in the Hospital & Health System category!
Presented by Managed Markets Insight & Technology (MMIT), this award recognizes the top specialty pharmacies across the nation for providing the best customer satisfaction and overall patient care. MMIT selects finalists and winners based on each organization’s Net Promoter Score (NPS) as calculated by the Zitter Insights Specialty Pharmacy Patient Satisfaction Survey. NPS is a cross-industry standardized index ranging from -100 to +100 that measures customers’ willingness to recommend a company's products or services to others. Stamford Health earned a perfect 100 NPS in this year’s survey.
MMIT announced the winners during a celebration for finalists at ASX25 Specialty Pharmacy Summit in Las Vegas on April 28, 2025.
CPS-Managed HSSPs Continue to Earn Top Marks for Patient Satisfaction
CPS’ specialty pharmacy clients continue to deliver exceptional support and care for patients, resulting in industry-leading satisfaction scores for four consecutive years. This year also marks another incredible milestone—all finalists for the 2025 Hospital & Health System Specialty Pharmacy Patient Choice Award were CPS-managed HSSPs.
Together, our specialty pharmacy clients have achieved a 94 patient NPS in MMIT's latest survey. CPS’ score was not only higher than the industry standard but also the highest overall NPS by specialty pharmacy type, surpassing even other HSSPs.
Year after year, these consistent accomplishments continue to demonstrate the value of our model, and we are so grateful to all our client hospitals and health systems for their partnership and steadfast commitment to best-in-class patient care.
Read more about Stamford Health’s award-winning HSSP care: https://www.stamfordhealth.org/patients/stamford-health-pharmacy/
Learn more about MMIT’s 2025 Specialty Pharmacy Patient Choice Award: https://www.mmitnetwork.com/press-releases/mmit-announces-winners-tenth-annual-specialty-pharmacy-patient-choice-awards/
If you are interested in adding a specialty pharmacy to your organization’s patient care strategy, please contact us.